MPM Municipal Continuity Services · MPM Vault
Backup and disaster recovery for the servers your agency already runs
Free. No obligation, no purchase order, no credit card.
Four Vault products
Vault Cloud backs your servers up straight to our data centers, with no hardware at your site. Vault Standard and Vault Plus add a fast local copy on your own backup hardware or a Vault Edge appliance. Vault DR adds reserved recovery capacity on the MPM Recovery Pod.
| Item | Vault Cloud | Vault Standard | Vault Plus | Vault DR |
|---|---|---|---|---|
| Backup frequency | Daily | Daily | Every 6 hours | Every 6 hours |
| Recovery point (RPO) | 24 hours | 24 hours | 6 hours | 6 hours |
| Recovery time (RTO), server or data loss | Set at assessment | 4 hours | 2 hours | 2 hours |
| If your building is lost | Restore from the Atlanta Vault to repaired or replacement hardware, over your internet connection | Restore from the Atlanta Vault to repaired or replacement hardware | Restore from the Atlanta Vault to repaired or replacement hardware | Critical servers running on the Recovery Pod within 8 hours of a declared disaster; standard-tier servers within 48 hours |
| Retention | 7 daily, 4 weekly, 6 monthly | 7 daily, 4 weekly, 6 monthly | 14 daily, 8 weekly, 12 monthly | 14 daily, 8 weekly, 12 monthly |
| Restore testing | Test restore of every server before go-live; restores on request | Test restore of every server before go-live; restores on request | Quarterly restore drill with a written report | Quarterly restore drills plus an annual DR exercise on the Recovery Pod |
| Copies | Atlanta Vault, Secondary Vault (Tampa); no hardware at your site | Your hardware or Vault Edge, Atlanta Vault, Secondary Vault (Tampa) | Your hardware or Vault Edge, Atlanta Vault, Secondary Vault (Tampa) | Your hardware or Vault Edge, Atlanta Vault, Secondary Vault (Tampa) |
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MPM Vault Cloud
- Backup frequency
- Daily
- Recovery point (RPO)
- 24 hours
- Recovery time (RTO), server or data loss
- Set at assessment
- If your building is lost
- Restore from the Atlanta Vault to repaired or replacement hardware, over your internet connection
- Retention
- 7 daily, 4 weekly, 6 monthly
- Restore testing
- Test restore of every server before go-live; restores on request
- Copies
- Atlanta Vault, Secondary Vault (Tampa); no hardware at your site
MPM Vault Standard
- Backup frequency
- Daily
- Recovery point (RPO)
- 24 hours
- Recovery time (RTO), server or data loss
- 4 hours
- If your building is lost
- Restore from the Atlanta Vault to repaired or replacement hardware
- Retention
- 7 daily, 4 weekly, 6 monthly
- Restore testing
- Test restore of every server before go-live; restores on request
- Copies
- Your hardware or Vault Edge, Atlanta Vault, Secondary Vault (Tampa)
MPM Vault Plus
- Backup frequency
- Every 6 hours
- Recovery point (RPO)
- 6 hours
- Recovery time (RTO), server or data loss
- 2 hours
- If your building is lost
- Restore from the Atlanta Vault to repaired or replacement hardware
- Retention
- 14 daily, 8 weekly, 12 monthly
- Restore testing
- Quarterly restore drill with a written report
- Copies
- Your hardware or Vault Edge, Atlanta Vault, Secondary Vault (Tampa)
MPM Vault DR
- Backup frequency
- Every 6 hours
- Recovery point (RPO)
- 6 hours
- Recovery time (RTO), server or data loss
- 2 hours
- If your building is lost
- Critical servers running on the Recovery Pod within 8 hours of a declared disaster; standard-tier servers within 48 hours
- Retention
- 14 daily, 8 weekly, 12 monthly
- Restore testing
- Quarterly restore drills plus an annual DR exercise on the Recovery Pod
- Copies
- Your hardware or Vault Edge, Atlanta Vault, Secondary Vault (Tampa)
Recovery point and recovery time figures are targets per tier, measured per protected server and confirmed in writing after the readiness assessment. Vault Cloud restores come back over your internet connection, so its recovery time depends on data size and bandwidth and is set at the assessment. Scheduled maintenance announced in advance is excluded.
Priced per agency after the readiness assessment, from your server count, data volume and the tier each server needs. Tiers can be mixed: critical servers on Plus or DR, the rest on Standard or Vault Cloud.
Vault Cloud or a local copy?
Choose where your first copy lives
Every Vault product encrypts your backups with your key and keeps copies in Atlanta and Tampa. The difference is whether a copy also stays at your site.
No hardware at your site
MPM Vault Cloud
- Servers back up straight to the Atlanta Vault, then to Tampa: two copies
- Nothing to buy or house; only the backup agent on your servers
- Restores come back over your internet connection, so recovery time is set at the assessment
- Needs enough bandwidth for the first full copy and nightly changes
- Add a Vault Edge appliance later to move to Vault Standard or Plus
A fast local copy
MPM Vault Standard, Plus and DR
- A local copy on your own backup hardware or a Vault Edge appliance: three copies
- Local restores make the 4-hour (Standard) and 2-hour (Plus and DR) recovery targets possible
- Your servers keep backing up locally even if your internet link is down
- Vault DR adds the MPM Recovery Pod if your building is lost
Hosting your servers in our data center instead? Backups are included with data center hosting.
Where your copies are kept
Vault Standard, Plus and DR are designed to keep three copies of your backups: one on your own backup hardware or an MPM Vault Edge appliance for fast local restores, one in our primary Vault in Atlanta, Georgia, and one in our Secondary Vault in Tampa, Florida. Vault Cloud keeps the Atlanta and Tampa copies, with no hardware at your site. Data stays in U.S. data centers.
What Vault protects
- Windows and Linux servers, physical or virtual
- Hyper-V hosts and their virtual machines
- SQL Server databases, with native database backups
- File shares and application data
Microsoft 365 is protected separately by MPM 365 Backup.
Packages by organization size
A starting point. Tiers can be mixed server by server.
Small Government
Towns, authorities and constitutional offices, up to about 10 servers
Vault Standard, 365 Backup and an annual readiness review
County and City
Counties, mid-size cities and school districts, about 10–50 servers
Vault Plus, 365 Backup, quarterly restore drills and a cyber-insurance evidence package
Critical Operations
Public safety, water utilities and larger counties
Vault DR, 365 Backup, an offline copy and a ransomware tabletop exercise
Add-ons
Offline (air-gapped) copy
An encrypted, rotating removable-drive copy kept disconnected, for a recovery point no network attack can reach.
Long-term archive
Yearly retention copies aligned to your Georgia records-retention schedules.
Hurricane continuity planning
Pre-season readiness, a storm-watch checklist and a post-storm recovery protocol, for coastal counties.
Extra restore drills
Additional scheduled or on-demand drills, each with a written report.
Seed-load service
An encrypted drive shipped for the first full backup when internet capacity is limited.
On-site hardware: MPM Vault Edge
Vault Standard, Plus and DR keep a local copy on your existing backup hardware or on an MPM Vault Edge appliance, sized and run by MPM. Vault Cloud needs no hardware. Choose how you want to pay for an appliance.
You buy it
Your agency purchases the Vault Edge appliance; MPM installs and runs it.
MPM procures it for you
MPM buys as your agent, with title passing to your agency.
Hardware as a service
MPM owns and refreshes the appliance inside your annual Vault fee.
Lease-purchase
A third-party lessor finances it; your agency owns it at the end.
Security at a glance
- AES-256-GCM encryption with a key your agency holds; MPM's Vaults store only data MPM cannot read
- Encrypted in transit, and encrypted links between MPM data centers
- Append-only backups that no client or compromised local server can delete
- Multi-factor authentication on all administration; no management interfaces exposed to the internet
- Tenant isolation: your own backup namespace, identities, recovery network and reserved capacity
- U.S. data centers only
Support
Standard support
Continuous automated monitoring, an alert within the hour on any missed backup, and direct access to the engineers who build and run your service.
Enhanced support
Dedicated support personnel for agencies whose ticket volume passes an agreed threshold.
MPM provides protection and recovery, not general IT management. We work alongside your IT staff and your existing IT providers.
How a restore actually goes
The point of a backup service is the restore. Here is the sequence you should expect.
01
You call
One number, one engineer, no tier-one triage.
02
Scope the loss
What was lost, when it was last known good, and what has to come back first.
03
Restore
From your local copy, the Atlanta Vault or, under Vault DR, onto the Recovery Pod.
04
Verify with you
You confirm the data and the application before we close it out.
Bring us your server list. We will recommend the tiers and price the protection.
Free. No obligation, no purchase order, no credit card.