Vault
Backup and DR for the infrastructure you already own
You do not have to move a workload to be protected by Vault. Point it at your existing servers, VMs, workstations and laptops, choose a recovery target, and get restores that are actually exercised. Backups are deduplicated, encrypted and verified.
One service, three tiers
Backup & Archive
One managed backup service. Three configuration tiers, one price.
Price
$459 / mo, flat
flat, all-inclusive
- Backup of the servers, VMs, workstations and laptops you already run
- Retention, recovery targets and drill schedule set by the tier you pick
- Restore assistance from an engineer — no restore fees
All three tiers are delivered as the flat-priced Backup & Archive service. The tier sets the recovery targets, retention and drill schedule — not a separate line on your invoice.
Tier detail
| Standard | Plus | DR | |
|---|---|---|---|
| RPO target | Standard24h | Plus6h | DR15m |
| RTO target | Standard4h | Plus2h | DR<1h |
| Retention | Standard7 daily · 4 weekly · 6 monthly | Plus28 daily · 8 weekly · 12 monthly | DR28 daily · 12 weekly · 12 monthly |
| Restore testing | StandardRestore on request | PlusQuarterly restore drill | DRAnnual DR drill plus quarterly restore drill |
| Typical scope | StandardServers, VMs and workstations | PlusServers, VMs, workstations and laptops | DRBusiness-critical servers and VMs |
Service levels
The same service-level tiers that apply to a server apply to Vault: recovery point and recovery time targets, and the response commitment for anything we run for you.
| Tier | RPO / RTO | P1 response | Support hours |
|---|---|---|---|
| Standard | 24h / 4h | 4 business hours | Business hours |
| Plus | 6h / 2h | 1 hour | Extended |
| DR | 15m / <1h | 30 minutes | 24×7 |
Recovery point and recovery time figures are the targets we commit to per tier, measured on your server and excluding scheduled maintenance windows announced in advance. Maintenance windows are published to you before the work and are not counted against the target.
Scheduled maintenance runs in an announced window with at least five business days' notice, outside your business hours wherever the work allows. Emergency security work is announced as soon as it is scheduled.
- P1 — Service down
- The server or its primary application is unavailable to all users.
- P2 — Severely degraded
- The workload runs but is unusable for its purpose, or a backup is failing.
- P3 — Degraded
- A component or a subset of users is affected; a workaround exists.
- P4 — Request
- Change, addition or question with no service impact.
How a restore actually goes
The point of a backup product is the restore. Here is the sequence you should expect.
01
You call
One number, one engineer, no tier-one triage.
02
Scope the loss
What was lost, when it was last known good, what has to come back first.
03
Restore
Recovery from the Vault datastore to the target you nominate.
04
Verify with you
You confirm the data and the application before we close it out.